Statewide Behavioral Health Recipient Satisfaction Survey
Annually, ADHS/DBHS and the T/RBHAs jointly conduct a statewide
Behavioral Health Recipient Satisfaction Survey with the participation of T/RBHA
providers. The purpose of the survey is to assess behavioral health recipients’
perception of (1) access to services, (2) the quality and appropriateness of services,
(3) the outcomes of services, (4) participation in treatment planning, (5) cultural
and linguistic sensitivity (6) general satisfaction with services received, (7) social connectedness
and (8) improvement in functioning. The results of the survey are used to initiate
performance improvement efforts statewide.
The survey gives TXIX/XXI enrolled behavioral health recipients aged 18 and over and family members of persons under age 18 receiving behavioral health services, an opportunity to provide direct feedback about their experiences while receiving services in the public behavioral health system.
8.3.2-B. Survey Development and Reporting
All Tribal and Regional Behavioral Health Authorities (T/RBHAs) and T/RBHA contracted providers are required to participate in and collaborate with ADHS/DBHS in planning, implementation, data analysis and results reporting for the annual statewide behavioral health recipient surveys.
Each T/RBHA conducts an in-depth analysis of the survey data results and develops a report. Copies of the report may be obtained from the respective T/RBHA. The results of the survey are used to initiate performance improvement efforts and activities statewide.
The adult survey is administered to adult behavioral health recipients. If the individual requests assistance, a guardian may complete the questionnaire on the behavioral health recipient’s behalf. The YSS-F is administered to the parent/guardian of the child receiving services.
ADHS/DBHS utilizes survey data submitted by the T/RBHAs to complete a statewide report of findings. The results of the statewide Behavioral Health Recipient Satisfaction Survey are public information and are available on the ADHS/DBHS Web site: ADHS/DBHS Annual Consumer Survey Report.
The following citations can serve as additional resources for this
Consumer and Family Satisfaction Survey
Last Revised: 2/25/2014
Effective Date: 2/25/2014